Returns & Refund Policy

Last updated: June 2026

At Nailimi.eu, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following return policy.

Return Eligibility

To be eligible for a return, products must meet all of the following conditions:

• The item is unused and unopened.
• The product remains in its original packaging.
• All seals, labels, and protective packaging are intact.
• The product is in resalable condition.
• The return request is submitted within the applicable legal return period.

Non-Returnable Items

For hygiene, health protection, and safety reasons, we cannot accept returns of:

• Opened products.
• Used products.
• Products with broken or removed seals.
• Products that have been tested, partially used, or altered.
• Products damaged after delivery due to improper handling or storage.

Any returned item that does not meet the above requirements may be refused and returned to the customer.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number.
• A description of the problem.
• Clear photographs showing the damage or incorrect item received.

After reviewing the information, we will offer an appropriate solution, which may include a replacement, refund, or other remedy where applicable.

Return Procedure

Before returning any product, please contact our customer support team:

Email: info@nailimi.eu

Please do not send products back without prior approval.

Once your return request has been approved, we will provide instructions regarding the return process.

Refunds

Approved refunds will be processed using the original payment method whenever possible.

Shipping costs are generally non-refundable unless the return is the result of an error on our part or a defective product.

Refund processing times may vary depending on your payment provider and financial institution.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

SIA JP Beauty

Email: info@nailimi.eu

Phone: +371 22044246

Website: www.nailimi.eu